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Member Advocate

Company: VirtualVocations
Location: Salt Lake City
Posted on: November 1, 2024

Job Description:

A company is looking for a Member Advocate for the Provider Search Team to assist members in understanding their plan and finding providers.



Key Responsibilities

Handle inbound and outbound calls related to provider access and plan acceptance
Coordinate with team members and management on projects and reports
Maintain customer service performance standards and quality metrics


Required Qualifications

Bachelor's degree or equivalent work experience preferred
1-3 years of customer service experience required
Experience in employee health and benefit plan administration preferred
Proficient with Microsoft Office Suite or related software
Ability to function well in a high-paced environment

Keywords: VirtualVocations, Lehi , Member Advocate, Other , Salt Lake City, Utah

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